Private hospital companion in Madrid
In Spanish hospitals, family stays. We can be yours.
A duocare healthcare professional sits with your loved one at the hospital — days, nights or the whole stay — and tells you how it went, in English, wherever you are.
What nobody tells you about Spanish hospitals
Here, the ward assumes someone stays
Spanish hospital care is excellent — and quietly built on families doing the accompanying: the meals, the small things, the nights. When your family lives in another country, that assumption becomes your problem. It is exactly the one we solve.
- 01
Never alone on the ward
A healthcare professional sits with your loved one — reading the monitor, the drip and the small changes a corridor nurse cannot watch for, and calling the ward team the moment something needs them.
- 02
Your eyes and ears, in English
She is there for the doctor’s round, asks what the family would want asked, and translates the medical update into plain English — so distance stops meaning silence.
- 03
Days, nights or the whole stay
One difficult night, the daytime shifts nobody can cover, or every day of the admission. You choose the format; we keep the same professional so nobody has to explain everything twice.
She slept well. The doctor comes at ten; I’ll write to you right after the round. Four ways people arrive at this page
Whatever the admission looks like, nobody waits alone
Most people who write to us are in one of these four places. Find yours and you know what your first message should say.
- 01
Your mother is in hospital in Madrid, and you are not
The phone call nobody wants, received two thousand kilometres away. Within hours a professional is at her bedside, and you get a clear report after every shift — and a call, not a text, whenever something needs your decision.
From abroad - 02
Admitted far from home
You or your partner, hospitalised while visiting Madrid. Someone at the bedside who speaks the ward’s language and yours — for the paperwork, the doctor’s round and the long hours in between.
Travelling - 03
The nights no family can cover
Your family IS here — and exhausted. A professional takes the night watch at the hospital so they can sleep at home and come back tomorrow able to care.
Nights - 04
An operation with a hospital stay
The wait before theatre and the first nights after it, covered. And when discharge comes, the care can carry on where you are staying — recovery included.
Around surgery
The clinical acts of the stay — medication, IV lines, wound care — always belong to the hospital team; our professional watches, comforts and calls them in time. And for the days AFTER discharge, our patient care at home takes over.
We speak English
Care in English, from your first message to the visit
Being unwell far from home is hard enough without translating it. With duocare, nothing gets lost along the way.
- English
- Français
- Italiano
- Español
- Català
Searching in English but more at ease in another language? Just say so in your first message — the visit happens in whichever of the five suits you best.
- The message
Write to us in English
Explain what's happening in your own words on WhatsApp, and book your visit without a single form in Spanish.
- The visit
Your visit, in English
Your nurse explains the treatment, answers your questions and leaves you clear instructions — all in English.
- The follow-up
Follow-up in English
After every visit we check in with you, so you always know how your recovery is going and what comes next.
Free consultation, no obligation — a nurse replies in English.
What families say
4.9 out of 5 stars on Google
More than 1,000 home visits across the Community of Madrid — among them, families who finally slept knowing who was keeping watch. Reviews translated from the Spanish originals.
Guarantees
We come through your door, credentials first
Opening your home to someone takes trust, and trust is earned with real guarantees, not promises.
- 01
Registered nurses
The whole team is registered with the Madrid College of Nursing (CODEM) and verified.
- 02
Authorised healthcare provider
Licensed by the Community of Madrid to provide healthcare at home.
- 03
Professional liability insurance
Every visit is covered by professional liability insurance.
- 04
Certified medical supplies
Single-use, brought by us and included in the visit — there's nothing for you to buy.
- 05
Clinical waste management
Whatever comes into your home leaves with us, handled according to regulations.
Frequently asked questions
What families ask before the first shift
Straight answers, and a nurse on the other side of WhatsApp for everything else — in English.
What exactly does the companion do during the stay?
She watches, comforts and communicates: stays alert to your loved one and their surroundings, helps with what the hospital allows a companion to do — position, hydration, meals, company — calls the ward staff the moment something changes, and reports it all to you clearly. The clinical acts of the admission — medication, IV lines, wound care — always belong to the hospital team.
Will it be a nurse or a nursing assistant?
It depends on the case, and we decide it with you: for a watch with more clinical weight we propose a registered nurse; for accompaniment and comfort, a nursing assistant from our team. Either way it is duocare healthcare staff, with the same report after every shift.
Do Madrid hospitals allow this?
Yes — the companion is a normal figure in Spanish hospitals, public and private. In fact the system quietly relies on family doing it. Each centre has its own rules — visiting hours, how many companions, what a companion may do — and we adapt to them from the first shift.
I live abroad. How will I know how my parent is doing?
With a clear report in English after every shift, on WhatsApp: how the night went, what the doctor said on the round, what comes next. Time zones are not a problem — and if something needs a family decision, it does not wait for the report: we call you in the moment.
How fast can you start?
Often the same day. Tell us the hospital, the ward and what your family needs, and we confirm the first shift in minutes — including nights and weekends, because admissions do not keep office hours.
I don’t have Spanish insurance. Can I still book?
Yes — duocare is a private service, so no Spanish health card or paperwork is needed. After each shift we can give you an itemised invoice, which is what most international insurers ask for if you claim the cost back.
Do you speak English?
Yes, and also French and Italian. The reports, the calls and every question in between happen in your language — and with the ward staff, in theirs.
Tonight, someone can be there
Tell us the hospital — we do the rest
Which hospital, which ward, and what your family needs: days, nights or the whole stay. We confirm a fixed quote and the first shift in minutes — and from then on, you always know how it’s going.
A nurse answers 24 hours a day, 7 days a week — in English.
- Free consultation
- Reply within minutes
- Registered nurses